Web FAQ - Technical Questions

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Computer/Web Services

Frequently Asked Questions - Technical Questions

Help Pages

	What DNS should my domain name point to?
	I have been notified that my account has been set up but my site is still not active
	What version of perl are you running?
	What version of PHP are you running?
	What servers do you run?
	How do I enable SSI in my HTML pages?
	Do you support international domains?
	Do you offer Windows based hosting accounts?
	Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
	I have a script that is very complicated to install.
	Which brand of control panel do you use? Can I see a demo?
	How Do I access my website control panel?
	What kind of hardware and software do you use?

What DNS should my domain name point to?

Please see your activation email, they are listed towards the bottom of the activation email titled "DNS Instructions"

I have been notified that my account has been set up but my site is still not active
If you have received a notification email and its been over 48 hours, it means that you either did not point your domain name to the right DNS servers or your ISP's DNS server has not yet been updated. It generally takes 24 hours for domain names to become active. This is just how the internet works; there is no way we can speed up the process.

What version of perl are you running?
Our servers run Perl 5.6.1

What version of PHP are you running?
Our servers use PHP 4.2.3 click here to see php.info

What servers do you run?
We run off of Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with 1024 MB of Ram

Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps

How do I enable SSI in my HTML pages?
To take advantage of Server Side Includes (SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML

Do you support international domains?
Yes, but in some cases you need to handle the domain registration process by yourself. We cannot provide support for domain registration for all the available country code. However, feel free to ask us if you have any questions.

Do you offer Windows based hosting accounts?
Yes and no. We can support Windows plans but most of our customers prefer to use Linux based plans because they have less issues and are ultimately easier to use. If you need a Windows based plan please contact us as we may be able to help you.

Do you support ASP, Microsoft SQL Server and/or Microsoft Access database?
Please see the above answer. If we did provide a Windows based hosting plan, these features would be supported.

I have a script that is very complicated to install. Can you install it for me?
Yes, we can install it for you. Please contact support@talos4.net to inquire the fee to set it up. We do not provide free support for the script, configuration and debugging your scripts. We can provide that support for $30 for 30 minutes. However we will waive that fee if it turns out that the problem is with our system.

Which brand of control panel do you use? Can I see a demo?
We use www.cpanel.net, it has tremendous features.

How Do I access my website control panel?

CPanel may be accessed at http://www.yoursite.com/cpanel

What kind of hardware and software do you use?
We have to maintain a dynamic and competitive hardware base and strive to stay on the cutting edge of current technologies. We currently use systems featuring Hyper-Threading Technologies. On the software side, we use the industry standard RedHat Linux.

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